The Heart of Care
Care coordination. Wellness coaching. Disease education. An empathetic ear.
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The Heart of Care: Finding a Life-Sustaining Medication During a Nationwide Shortage
A Care Advisor’s relentless search turns up a much-needed medication at a fraction of the price.
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The Heart of Care: Catching a Life-Threatening Complication
Care management provides a lifeline to a Medicare beneficiary living with pulmonary fibrosis.
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The Heart of Care: With Help, 'Overwhelming' Health Challenges Become Manageable
Medicare beneficiary Carson Boone credits care management for getting his health back on track.
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The Heart of Care: Thorough Review Uncovers a Missing Medication
Performing a patient’s annual medication review, Evolent Clinical Pharmacist Avani Arora recognized a vital missing drug and quickly addressed the issue.
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The Heart of Care: Addressing Behavioral Health, Immediate Needs Go Hand in Hand During Social Isolation
Behavioral Health Specialist Teena Lovern takes a whole-person approach to help patients facing challenges on multiple fronts.
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The Heart of Care: Beating the Odds with Compassionate Care Coordination
Evolent's April Womack facilitates a virtual visit, and later a socially distanced house call, for a patient with breathing problems and suspected COVID-19.
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The Heart of Care: Navigating Post-Discharge Care Gaps During a Pandemic
When a patient did not receive critical medications for her respiratory problems, Evolent Health's Linda Cassidy stepped in to help close the gap.
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The Heart of Care: Removing Roadblocks to Help a Vulnerable Patient Stay Home
Evolent's Sara Plucker helped a man with multiple chronic diseases obtain important medications and avoid out-of-pocket pharmacy costs as COVID-19 threatened his community.
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The Heart of Care: Connecting Members to Critical Needs During a Pandemic
A new food program helps a vulnerable woman stay at home and reduce her risk of exposure.
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The Heart of Care: Tackling Postpartum Complications and Complex Family Challenges
Facing an intreated infection and a host of family and financial difficulties at home, a mother urgently needed support. Evolent RN Nurse Educator Yuneysi Diaz answered the call for help.
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The Heart of Care: A Terminally Ill Patient Finds the Support to Take on Her Bucket List
When aggressive cancer treatments began to severely diminish a patient's quality of life, Evolent RN Care Advisor Wendy Haas helped her to change direction and make the most of her final months.
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The Heart of Care: "Detective Work" Helps Child Get Vision-Saving Services
After a young boy was repeatedly denied access to specialists to treat his rare eye disease, Evolent’s Melissa Al-Ahmadi pored over his files to figure out why and get the decision reversed.
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The Heart of Care: The Courage to Have a Difficult Conversation
RN Care Advisor Carissa Grepo draws on her own past experiences—a sister's illness and loved ones' deaths—to help a family coming to grips with end-of-life issues.
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The Heart of Care: Behind-the-Scenes Persistence Helps a Vulnerable Child
When a crucial piece of medical equipment was mistakenly denied to a young boy, RN Care Advisor Andrea Baker jumped into action to ensure he didn't go without it.
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The Heart of Care: Passion and Compassion Drive Creative Solution for Refugee
After language and literacy barriers caused a refugee patient to miss important appointments, Paige Kolok devised a simple but effective solution to help the woman stay on course.
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The Heart of Care: A Whole-Person Approach to a Dire Situation
To help a patient experiencing serious health problems, Evolent RN Care Advisor Jessica Cooper addressed not only her medical needs, but also financial, social and emotional barriers to better health.
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